Contact Us
Tell us what’s happening. We’ll start from there.
You do not need to have all the answers or paperwork organised before reaching out. A simple message about where you are in the ACC process is enough to begin.
GET SUPPORT
Start with a conversation.
Complete the form and Jackie will get back to you. For your first message, keep sensitive medical details to a minimum. Documents can be requested securely if needed.
DIRECT CONTACT
support@idr.org.nz
General support enquiries
Nationwide support
Available to people and whānau across New Zealand.
Send an enquiry
We only need enough information to understand how to contact you and what kind of support you may need.
Please avoid including highly sensitive medical information in your first message.
WHAT HAPPENS NEXT
A simple first step, then we work from there.
01
We read your enquiry
Jackie reviews the information you have shared and identifies what may be useful to discuss.
02
We contact you
You will be contacted using your preferred method so the situation can be understood more clearly.
03
We agree the next step
If IDR NZ can assist, the next steps and support process are explained clearly.