FREE · INDEPENDENT · NATIONWIDE
When ACC is tough, you need support.
Independent Dispute Resolutions NZ provides free advocacy, guidance and support for people and whānau navigating ACC claims, reviews, disputes and entitlement challenges.
FREE
All advocacy services
INDEPENDENT
Client-focused support
CONFIDENTIAL
Professional service
NATIONWIDE
Across New Zealand
FREE · INDEPENDENT · NATIONWIDE
You do not need to know the right words before asking for help.
People often reach out because something feels unclear, unfair or simply too hard to manage alone. Start with what is happening now.
01
I don’t understand an ACC decision
We can help explain what the decision means and what options may be available.
02
I’m preparing for a review
Get support understanding the process, organising information and preparing for the next step.
03
I need help with a dispute
Independent advocacy can help you navigate communication, reviews and dispute processes.
ABOUT JACKIE
Advocacy shaped by first-hand experience.
“My passion for advocacy comes from first-hand experience.”
Having navigated complex systems and seen the impact they can have on individuals and families, Jackie understands how overwhelming and isolating these processes can feel. IDR NZ was created to give people clear information, independent support and someone in their corner.
Respect · Fairness · Integrity · Empowerment
HOW WE CAN HELP
Support across the ACC process.
Whether you need assistance understanding a decision, preparing for a review, challenging an outcome, or navigating the ACC system, we are here to help.
01
ACC Claims
Independent guidance and advocacy to help you understand the process and available options.
02
ACC Reviews
Independent guidance and advocacy to help you understand the process and available options.
03
ACC Disputes
Independent guidance and advocacy to help you understand the process and available options.
04
Understanding ACC Decisions
Independent guidance and advocacy to help you understand the process and available options.
05
Entitlements & Rehabilitation
Independent guidance and advocacy to help you understand the process and available options.
06
Navigating ACC Processes
Independent guidance and advocacy to help you understand the process and available options.
HOW SUPPORT WORKS
A clearer way forward.
01
Tell us what’s happening
Start with where you are now. You do not need to have everything organised.
02
Understand your options
We help make sense of the process, decisions and available pathways.
03
Move forward with support
Get independent guidance and advocacy through the next steps.
OUR COMMITMENT
People should feel heard, informed and able to move forward with confidence.
We provide impartial advocacy focused solely on the needs and interests of the people we support.