HOW WE CAN HELP
Support for the ACC moments that feel hardest to navigate.
Whether you are trying to understand a decision, preparing for a review or dealing with a dispute, IDR NZ provides free independent advocacy and practical support.
Claims • Reviews
Disputes • Entitlements
Independent advocacy
that puts people first.
ACC Claims / ACC Reviews / ACC Disputes / ACC Decisions / Entitlements & Rehabilitation / ACC Processes
INDEPENDENT SUPPORT
Not every ACC problem starts as a dispute.
Sometimes the first need is simply understanding what a letter means, why a decision was made, or what options exist. IDR NZ meets people at that point and helps them work forward from there.
01
ACC Claims
Get help understanding where your claim is at, what ACC is asking for and what the next steps may look like.
SUPPORT MAY INCLUDE
- Understanding claim status
- Working through ACC correspondence
- Clarifying possible next steps
02
ACC Reviews
Support when you are preparing for or navigating a review of an ACC decision.
SUPPORT MAY INCLUDE
- Understanding the review process
- Preparing questions and information
- Support through review stages
03
ACC Disputes
Independent advocacy when you are challenging an outcome or the process has become difficult to manage alone.
SUPPORT MAY INCLUDE
- Clarifying the issue in dispute
- Support with communication
- Guidance through dispute pathways
04
Understanding ACC Decisions
Plain-language support to make sense of ACC letters, decisions and what they mean for you.
SUPPORT MAY INCLUDE
- Explaining decision wording
- Understanding available options
- Identifying the next practical step
05
Entitlements & Rehabilitation
Guidance around entitlements, rehabilitation support and the pathways available after an injury.
SUPPORT MAY INCLUDE
- Understanding entitlements
- Rehabilitation support pathways
- Questions to raise with ACC
06
Navigating ACC Processes
General advocacy for people who are unsure where to start or how to work through the ACC system.
SUPPORT MAY INCLUDE
- Forms and communication
- Process guidance
- Knowing when other specialist help may be needed
WHAT SUPPORT SHOULD FEEL LIKE
Clear enough to understand. Practical enough to use.
01
You stay informed
We explain what is happening in plain language, without adding more complexity.
02
You keep your voice
Advocacy is focused on helping you be heard and make informed choices.
03
You know the next step
The goal is not more paperwork. It is clearer direction and practical support.